Refund policy

All purchases are final. Once payment is made we do not issue refunds, whether full or partial, and the order cannot be canceled. This policy is part of the Terms of service.

Before you pay

Since there are no refunds, check your order before paying:

• The number of pages. Count each side of the document that has text, seals or signatures. We charge and translate according to the pages you indicate.
• The document type. If it isn't on the list of documents, choose “Other” and describe it in the comments.
• If you have questions, ask us on WhatsApp before paying.

If your document has more pages

You can only upload the pages you paid for. If your document has more, pay for the additional pages in a new order and upload them there.

Corrections at no cost

Even though there are no refunds, if the translation has an error we correct it for free, as long as you tell us within 7 days after delivery.

Problems with a charge

If you see a charge you don't recognize or have a problem with your order, write to us before disputing it with your bank: we review it directly and faster.

Contact

If you have questions about this document or your order, message us on WhatsApp. If it's about an order, include its number (it starts with CT-).