Terms of service

These terms govern the use of certa-traducciones.com and the purchase of translations from Certa Traducciones (“Certa”, “we”). By paying for an order you accept these terms, the Refund policy and the Privacy policy.

1. What we offer

We translate documents from Spanish into English and deliver, as a PDF, the complete translation together with a certification signed by the translator. In it they state that they are competent to translate from Spanish into English and that the translation is complete and accurate, which is what USCIS asks for documents in another language (8 CFR § 103.2(b)(3)).

• We are a private service. We are not affiliated with USCIS or any agency of the U.S. government.
• We do not give legal or immigration advice. We do not tell you which documents to submit or how to fill out forms.
• The decision on your case is USCIS's. We commit to delivering a complete, accurate and certified translation; we cannot guarantee the outcome of your application.

2. Price and pages

• 1 to 4 pages: $15 per page.
• 5 to 9 pages: $14 per page.
• 10 or more pages: $13 per page.

The per-page price depends on the total pages in the order and applies to all of them. A page is each side of a document that has text, seals or signatures. Prices are in U.S. dollars (USD).

We charge according to the number of pages you indicate when you pay, and you can upload up to that number. If your document has more pages, you need to pay for the additional ones in a new order before we translate them. We may change prices in the future, but the price of an order already paid does not change.

We translate the documents you upload to your order. You can remove a file for 1 hour after uploading it, for example if the photo came out badly. After that, any change is handled over WhatsApp; if we have already started translating, replacing one document with a different one is charged as a new order.

3. Payment

Payments are processed by Stripe, by credit or debit card, Apple Pay or Google Pay. We do not see or store your card details. Stripe emails you the payment receipt.

4. Turnaround

• We deliver in 24 to 48 hours, counted from when we receive all the pages, paid for, complete and legible.
• If a page isn't legible, we'll ask you for another photo; the time runs from when we receive it.
• If you give us a deadline, we'll tell you right away if we can't meet it, so you can decide whether to continue with the order.

5. What we need from you

• Legible photos or PDFs of all the pages, including seals, signatures and marginal notes.
• That you have the right to give us those documents: that they are yours or belong to people who authorized you, such as your minor children.
• That you review the translation when you receive it, especially names, dates and numbers, and tell us if you see an error.

6. Corrections

If you find an error in the translation, we correct it at no cost if you tell us within 7 days after delivery. We translate faithfully what the original document says: if the original contains an error, for example a misspelled name, the translation reproduces it, and we can add a translator's note pointing it out.

7. Cancellations and refunds

All purchases are final. Once payment is made we do not issue refunds and the order cannot be canceled. Details are in the Refund policy.

8. Liability

To the extent the law allows, our liability for an order is limited to the amount you paid for that order. We are not responsible for delays, requests or decisions by USCIS or other authorities, or for indirect damages arising from the use of the translation.

9. Changes to these terms

If we change these terms we will publish the new version on this page with its date. Changes apply to orders paid after that date.

Contact

If you have questions about this document or your order, message us on WhatsApp. If it's about an order, include its number (it starts with CT-).